Croix Bleue du Québec

CanAssistance, health and travel assistance provider, wins Gold!

CanAssistance, health and travel assistance provider and Québec Blue Cross' subsidiary, has won the Gold medal at the Salon sur les meilleures pratiques d’affaires 2011 (best business practices show) held at the Palais des Congrès in Montréal, Québec, on November 10, 2011. 

The project submitted to the organizing committee was selected in the Skills and Recognition category. It is a continuous-improvement program for health and travel assistance procedures.

Presented by CanAssistance Quality team, ''Increasing pro-activity and promoting employee engagement to better meet client needs'' won the Grand Prix du public (people’s choice prize) gold medal. Given the prestige of the other participating organizations, CanAssistance team members were especially proud of their performance.

Well-integrated practices
''At CanAssistance, we implemented this continuous-improvement program in 2005'' notes Fabienne Lavoie, director of Operations and Claims. ''Our Quality team has been fine-tuning it ever since. We are immensely proud of our team’s excellent achievement.''

CanAssistance services are available 24/7 and are highly valued by travellers caught in an emergency situation abroad, whatever it may be or wherever it occurs. CanAssistance contributes to Blue Cross’ reputation as the most recognized travel insurance by hospital institutions worldwide.

CanAssistance is the assistance provider for all Canadian Blue Cross plans as well as for numerous Canadian insurance companies, and for the Foreign Affairs and International Trade Canada.